Returns & Exchanges
We hope that you love what you have ordered from The LFL Group. In the event that you wish to return an item you may do so within 30 days of purchase date under the following guidelines:
- Merchandise must be returned within 30 days of purchase date.
- All returns must be accompanied by a valid Return Authorization Number, (RA#).
- Merchandise must be in new, unworn condition, and in the original shoebox with the original packing.
- The shoebox should not be used as a shipping box and must be received without postal labels on it.
- Any items marked “Final Sale” cannot be returned or exchanged.
- Gift cards are non-returnable and non-refundable.
- Please allow 7-10 days for returns processing.
To process a return, please send an email to customercare@theLFLgroup.com with your order number in the subject line. Once the return has been accepted you will be provided with a Return Authorization Number (RA#) and a pre-paid Return Shipping Label.
Using the Pre-paid Return Shipping Label - $5.95
Print the Return Authorization form and include it inside your package along with the original packing slip. Print your pre-paid Return Shipping label and place the label on the outside of your package. A return shipping fee of $5.95 will be deducted from your refund if you choose to use the pre-paid return shipping label. Please be sure to also write your RA# on the outside of the package. Drop your package at an authorized FedEx shipping location.
Using Your Own Return Shipment Method - Free
Print the Return Authorization form and include it inside your package along with the original packing slip. If you choose not to use the pre-paid shipping label provided, it is recommended that you ship your package by a trackable method and use proper insurance. LFL is not responsible for return shipments that have no proof of delivery at the return address site.
We do not accept exchanges at this time.
We do not offer a store credit option at this time.
General Inquiry Contact
LFL Customer Care:CustomerCare@theLFLgroup.com